• IT Application and Service Analyst

    Location US-VA-Chantilly
    Posted Date 1 month ago(2/16/2018 4:29 PM)
    Noblis ESI
    Requisition #
    Regular Employee
    Full Time
    Security Clearance
    Top Secret/SCI
    Job Category
    Configuration Mgmt
  • Overview





    Noblis is hiring professionals for IT Applications and Services Analyst with Top Secret SCI clearances in Chantilly, Virginia. 


    Provide Systems Engineering Technical Assistance (SETA) to the PM/COTR:  

    • Assess and analyze applications and services throughout their lifecycle to include design, test, operations and improvement

    • Provide service-related input, review and disposition of service change requests, and resolve service-related issues

    • Identify internal processes necessary to provide and support the service

    • Develop general description, features, limitations, how to request the service, how to get help/support

    • Develop documentation for enterprise service catalog, SLA/OLSs and helpdesk support

    • Monitors the health of the service and makes recommendations and decisions for changes and improvements

    • Evaluate and determine response to non-standard service requests

    • Review IT Service performance, metrics, operational issues

    • Identify IT Service needs and opportunities based on service performance, metrics, operational issues or emerging unmet needs

    • Coordinate service retirement activities

    • Develops written plans, policies, and procedures to document processes to support application and service management lifecycle

    • Builds and maintains relationships with team members, vendors, and other departments

    • Participate in IPT meetings and review process boards

    • Track and respond to office tasking, build and present program briefings and update project schedules and calendars

    • Ability to work independently with minimal supervision and perform other duties as assigned      



    • Must have and maintain an ACTIVE Top Secret/SCI clearance
    • High School Diploma with equivalent degree experience
    • Must have 6 years’ experience in a an IT role with at least 2 years' experience with IT Service Management 
    • Experience managing services and applications in federal government environments

    • Analytical, written, and verbal communication skills required
    • Power Point and Excel skills
    • Expected to seek and assume higher levels of technical responsibility, manage time effectively across more than one initiative, and apply sound technical judgment
    • Must be able to demonstrate excellent relationship building skills
    • Must be able to travel


    • Bachelor’s Degree in Business, Science, Technology, Engineering, or Mathematics
    • Experience in government furnished property management
    • Knowledge of acquisition policies/guidance preferred
    • Experience with ITSM tools
    • Experience with databases

    • IT Infrastructure Library (ITIL) qualification or experience
    • Proficiency with databases

    Noblis has won numerous workplace awards. Noblis maintains a drug-free workplace and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race. EEOC.



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